Client support
Need help now?
Existing clients can reach the Horizon support desk any of these ways. If something is down, call.
Call support
Best for anything urgent: outages, security concerns or people who cannot work.
662-228-0020Email support
Best for non-urgent requests, new users and questions.
info@horizonmanaged.comRemote session
When a technician asks, start a secure remote session so we can see your screen.
Start session
Before you call
Help us fix it faster.
A few details get your ticket resolved sooner.
- Your name, company and a callback number
- Which computer, printer or system is affected
- What you were doing and any error message
- How many people it is affecting
How a ticket movesHorizon support
- You reach usBy phone or emailStep 1
- Ticket openedLogged with the details you give usStep 2
- Technician assignedRemote first, onsite when neededStep 3
- Resolved & documentedSo it is faster if it ever happens againStep 4